Your appointments are very important to us at Xenos Haven, the time we book out is reserved for you and your therapist. We understand that sometimes emergencies happen, therefore we respectfully request at least 48 hours notice for a cancellation.
From February 1st 2020, we will be charging a £10 non refundable deposit for each booking upfront to help to reduce the number of no shows that we are experiencing. The appointment won't be secure until the fee has been paid. This can be payable by cash or bank transfer to secure your booking. We hope you understand why we have to implement this policy as our staff work on a self employed basis so it massively impacts on their business.
If you do need to cancel your appointment, please call the salon as soon as possible on 0161 456 1974 or contact us via social media.
Thank you for taking the time to read this.